We're here to help
If you find yourself facing financial stress and challenges, or you’re having trouble meeting your loan repayments, make sure you get in touch.
Even if your situation feels overwhelming, get in contact with us as soon as you can. We're here to support you every step of the way.
We offer a range of payment options based on your situation and your needs.
Drop into our branch and speak with one of our friendly team members and we can find the best solution together
National Debt Hotline
The National Debt Hotline can also help you work through any financial issues. They provide free, independent and confidential financial counselling over the phone. You can contact them on 1800 007 007
FAQ's
How can Cairns Bank support you?
We know life can throw unexpected challenges your way, and we’re here to help. There are many reasons for needing a hand. These include, but aren’t limited to:
- A change in your personal or financial situation
- Unemployment
- Illness or injury to you or a loved one
- The loss of someone special
- Domestic violence
- Natural disaster
Our friendly team is ready to offer support and find the best solution for your needs.
What we'll need from you
To get a clear picture and provide you with the best support, we’ll need some information from you. Here’s what will help us understand your situation:
- What has happened or changed that impacting your money situation?
- Details of your income and your expenses.
- A snapshot of your assets ( the things you own) and your liabilities (what you owe).
If you’re unsure about any of the details, don’t worry – we’re here to help you every step of the way.
