Security & Scams

Security is a core priority for us. If you have any concerns around security or scams get in touch straight away.

Contact us

We’re here to help ​

If you’re concerned that you’re a victim of a scam or security breach, get in touch immediately.

Step 1

Call us on (07) 4047 6900 or if the concern is related to your Visa Debit card after hours you can call the Visa Card 24 Hour Emergency Hotline on 1800 621 199.

Step 2

We can put a hold on your cards and help you update online passwords.

Step 3

If you suspect identify theft, get in touch with the police.

Scams and Cryptocurrency Security

Scam Awareness

Cairns Bank is committed to helping you recognise the warning signs, protect your accounts, and stay informed about the latest scam trends.

Learn more
  • How to identify a scam
  • How to protect yourself
  • Types of scams
  • What to do if you’ve been scammed

Crypto Payments

As cryptocurrency use grows in Australia, scams targeting digital asset transactions are on the rise. We’re here to help protect you and your money.

Learn more
  • How we can protect you
  • Making Payments
  • Receiving Payments
  • FAQ’s

Internet banking security

To protect your banking, Cairns Bank has mandatory two-factor authentication for key actions in online banking.

You’ll get a one-time password via SMS to your nominated contact number to verify your identity whenever you do any of the following:

  • Pay a new payee (any type of BPAY or external transfer)
  • Create a new SAVED payee
  • Update an existing SAVED payee
  • Change your address or contact number
  • Change your internet banking password
  • Make an international transfer

Not getting your SMS notification?

Verify your mobile number

  • Double-check the mobile number you have registered as your contact.


Check your mobile signal

  • Ensure your mobile phone has a strong network signal. Weak signals can delay or block SMS delivery. <br>

 

Try resending the code

  • Resend the One-Time Password SMS code. There may have been a temporary issue.<br>

 

Still having trouble?

We are here to help, please contact our friendly team for further assistance.

Think Before You Click!

Scammers are getting smarter every day, but you can stay one step ahead. Always take a moment to Stop, Check, Protect before sharing personal details, clicking links, or transferring money. If something feels off, trust your instincts and verify it first – it could save you from a scam.

Learn More

Your Security, Our Priority

At Cairns Bank, keeping your money and personal information safe is our top priority. Here are some key ways we protect you and how you can stay secure:

Monitoring for Suspicious Activity

We actively monitor transactions for unusual or suspicious activity. If something doesn’t look right, we may contact you to verify it.

We Will Never Ask for Your Login Details

Cairns Bank and our Financial Bureau, Indue, will never contact you to ask for your internet banking login or passwords.

Be cautious of emails, calls, or messages claiming to be us asking for these details.

Protect Yourself Online

  • Keep your passwords secure and never share them.
  • Always login via the official Cairns Bank website.
  • Consider using a passphrase to make the password more complex.
  • Be cautious of phishing emails or suspicious links.

Learn More

For tips on staying safe online, visit ASIC Moneysmart.