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Unexpected Events

Life doesn’t always go to plan. If something unexpected happens then we’re here to help.

Financial Assistance

If you find yourself facing financial stress and challenges, or you’re having trouble meeting your loan repayments, make sure you get in touch.

Even though your situation might be overwhelming, we’re here to help and just a phone call away.

We offer a range of payment plan options which we can work through with you

Pop into the branch and chat to one of our friendly team members about what options you have

National Debt Hotline​

The National Debt Hotline can also help you work through any financial issues. They provide free, independent and confidential financial counselling over the phone. You can contact them on 1800 007 007

Deceased estates ​

The death of a loved one is a difficult time. Adding to this, dealing with deceased estates can be confusing and stressful. We suggest that you call us and make an appointment, as each situation is unique and we want to make sure that we can help you as quickly as possible and also make sure that you’re aware of anything you need to obtain as part of the process.

Where to start?

1. Notify cairns bank

Get in contact and notify us right away so we can ensure the accounts are protected. Drop into our branch, give us a call or notify us in writing. If your loved one had a solicitor, you should also contact them right away. Once this is done, you can take your time and complete the next steps when you’re ready.

2. Determine next steps

Contact the Cairns Bank team and arrange a time for an appointment so that we can identify next steps and advise you on what you’ll need to do.

3. Finalise the estate

Certain documents will be required to finalise the estate process, and the Cairns Bank team will advise you on these.