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House at dusk used for coronavirus approach

COVID-19 Information

COVID-19 Information

Our branch is open for business as usual.  We have made some temporary modifications to help continue with social distancing recommendations and continue to be COVID-19 aware.  We ask you to observe our COVID-19 precautions within the branch including using the hand sanitiser provided, maintaining social-distancing and contacting us before visiting the branch if you are feeling unwell.

COVID-19 - Your Questions Answered

We appreciate that a number of people are concerned about their banking during the current coronavirus arrangements.

We have collated the following information in response to enquiries that we have received.

Will the branch stay open?

The short answer is Yes.

Our branch has remained open throughout the COVID-19 event.

Current government guidance is that banks are an essential service and will remain open. We will follow the government guidance.

What changes can I expect?

We have changed the layout of the branch to help remind people of the social distancing requirements, keeping a distance of 1.5metres from each other.  This is for your protection as well as ours and we ask you to understand and respect it.

We also ask that customers are aware of other customers in the branch and apply the same social distancing requirements where possible.

What can you do?

Register for Internet banking

  • If you are not yet registered for internet banking call us on 4031 4460 and we will start making arrangements.

Pay bills online

  • Use BPAY® or transfer to other bank accounts.
  • Activate your SMS passwords to increase the security over these payments.

Obtain a Cairns Bank Visa Debit card

  • Simply contact us and we will fast track your card.

Use your Cairns Bank Visa Debit card

  • Pay for your purchases using your Visa Debit card
  • Withdraw cash at merchants with your Visa Debit card (but be aware, cash is physically handled by many people, so try to reduce your risk by avoiding it where possible).

If you are in a high-risk group or just feel uncomfortable about coming into our branch please call us, we are happy to work out solutions that suit you.